Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • We provide a 60 min response time warranty for every trouble ticket or e–mail that you send to the client care staff. We’ll rapidly respond to all the general enquiries and forward right away the case to our server administrators in case any further assistance is needed. If you make use of our Administration Services package, we’ll carry out any of the included server management services at a time that has been discussed with you earlier.

  • Top quality support service

  • An Exceptional Support Service

  • If you require assistance working with the Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, don’t hesitate to reach the tech support staff at any time through the ticketing system. Plus, in case you need help managing your dedicated server, you can order our Administration Services package, which includes weekly Operating System updates, installation and troubleshooting services, server monitoring and restarting services, data backup disk space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel was preinstalled for each Linux dedicated hosting server. Among its features is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of instructional articles also video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You will find all the how–to articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.