Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Guarantee

  • Our team of qualified professionals will try their best to reply to your help tickets within up to 1 hour. If, however, the issue you have encountered requires aid from our Administrators’ =Department,= we will forward the ticket to the technician in charge and will post a reply to tell you.

  • Top quality support service

  • Top–quality Tech Help And Support Service

  • We offer you 24/7 customer help and support through a lightning fast ticket program included in your Control Panel. You’re able to email us anytime about any of the programs that come pre–installed on your virtual server, this includes the selected Linux OS, the server admin panel and our in–house produced Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An extensive and regularly updated knowledge base is integrated into our in–house built Web Hosting Control Panel. It includes quick tips about how to execute all the basic site management jobs. The Help section features thorough how–to article tutorials and step–by–step video tutorials. You can gain access to the Help zone by pressing the Help or Video buttons in the upper right corner of each Control Panel section.