A 99.9% Server Uptime
Our hosting platform is based on a solid, top–drawer hardware architecture and a significantly customized Linux distribution. Thus, regardless of what your site is, or how many website visitors you’ve got, or even if there’s a denial–of–service attack, our web hosting servers will remain up and running and your websites will stay visible online.
Our hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware parts made by Juniper. And on each router, we’ve set up a firewall with an advanced set of rules to be able to sift out all suspicious requests.
Because of this, in each of our datacenters – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to minimize all possible risks with our cloud hosting plans and regardless of the fact that we offer premium–quality client support, there are situations when the customer simply isn’t content with what we have to offer. Or he wants to upgrade to a more robust hosting solution, like a VPS server or a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not satisfied, you will get a refund.
24/7 Technical Support
We’ve diligently chosen each individual member of our 24x7 support staff to make certain that we can offer the best possible customer service that you can get. Each one of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, so they know what they are doing. And they’re available to you 24–7–365 – you’ll be able to call them whenever you want and they will reply to you as fast as possible.
Their average response time is under twenty minutes, whereas with many other hosting companies you need to wait around for days. What’s more, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be answered in less than an hour.