Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Warranty

  • Our client assistance staff is on duty day and night to reply to all of your current support needs. Each ticket you submit to us shall be addressed within maximum 1 hour. If your problem requires some help from an admin, we will address the ticket to the technician on duty and will notify you that the problem will soon be resolved.

  • Top quality support service

  • Qualified Technical Help Service

  • We will be on line for you 24x7x365 to provide advices and client support and to aid you with any trouble that you might encounter while you are managing your virtual server. We are able to help you with all pre–configured applications, such as your Operating System, server management panel (dependent upon the VPS type) and the Control Panel produced completely by our company.

  • Intuitive help center

  • An Informative Help Zone

  • A comprehensive and consistently updated articles base is included in our custom–built Control Panel. It offers quick tips on how to perform all of the necessary website administration tasks. The Help zone presents comprehensive how–to content articles and step by step video training. You can reach the Help zone by clicking on the Help or Video buttons in the upper right part of each Control Panel section.