Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Warranty

  • Each ticket you submit to the customer help team will be attended to in approximately 60 mins. The normal requests will be answered asap. Nonetheless, if the assistance question you have sent calls for help from a certified technician, we’ll forward the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–class Customer Support Service

  • We offer 24x7x365 tech help via a turbo–fast ticket system incorporated into your Control Panel. You can e–mail us whenever you want about any of the applications that come installed in advance on the virtual server, this includes the chosen Linux distribution, the server management panel and our in–house created Site Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • An extensive and routinely updated article base is included in our in–house built Site Control Panel. It includes quick tips on how to execute all of the fundamental website control tasks. The Help area includes descriptive how to articles and reviews and step by step video courses. You can gain access to the Help area by clicking the Help or Video buttons in the top right side of each Control Panel section.