Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • The Help section included in your Online Control Panel features a collection of help articles and commonly asked questions. Aimed at solving any common issue that you may face, they are contributed by our support team of professional techs.

  • Top quality support service
  • How–To Videos

  • For those of you who want to learn how to rectify a typically encountered problem by watching an educational video clip, we’ve added a selection of video tutorials to our Online Control Panel. All the how–to video clips are short and simple to understand. They offer visual demonstrations of various web site administration operations.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 tech support service with a 60–minute response guarantee. A group of professional customer service technicians will be at your disposal to respond to all the questions that you could have. During non–peak periods, a reply will be provided within just twenty minutes.