Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour resolution warranty with all our Linux hosting service packages, which means each individual help request you email is going to be responded to within 1 hour max. Our support crew members have been educated to easily handle any situation and to give you well timed guidance on any issue that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is delivered by a group of professional experts which are able to answer to your questions immediately. You can speak to the support crew by starting a technical support ticket from your Control Panel or by sending us an e–mail. On working days, you can also contact us on the phone or make use of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want help while working within the Control Panel, you are able to always click on the Help key and pick your problem in the listing of content articles that will pop up. We have as well turned almost all the posts into training videos. The collection of instructional videos will load if you pick the Videos button available in each section.