Tech Support Channels
A One–Hour Response Time Guarantee
Each assistance request you submit to us will be responded to within maximum 60 min. If for any reason whatsoever your ticket or e–mail needs additional assistance from an administrator, we will without delay forward it and leave a note to let you know that your matter is being examined. If you take advantage of the Managed Services package, any of the server management tasks included there will be executed at a time that is suitable for you.
A Top–Quality Customer Care Service
If you require any help while working with the Control Panel or with any of the apps that we’ve pre–installed on the dedicated server on your behalf, don’t hesitate to touch base with the technical support staff anytime through the ticketing system. Plus, if you require assistance managing your dedicated server, you can make use of the Managed Services package, which includes Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting services, data backup disk storage space, etcetera.
An Intuitive Help Area
Our Control Panel has been installed by default for every dedicated server. Among its features is a very useful integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the help articles have video versions that show all the tasks that you can carry out in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each Control Panel section.