Client Support Channels
A 60–Minute Support Ticket Response Guarantee
We provide a 1–hour response warranty for every support ticket or email that you submit to our client service staff. We’ll speedily reply to all standard queries and forward right away the matter to our server admins if any additional assistance is required. If you take advantage of our Managed Services package, we’ll carry out any of the included tasks at a time that has been discussed with you earlier.
A Topflight Customer Service
Should you need any help with the Online Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, do get in touch with our customer support staff anytime via the ticketing system. Additionally, if you need assistance managing your server, you can make use of our Managed Services package, that includes weekly OS updates, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, data backup hard disk storage space, etc.
An Easy–to–Navigate Help Area
Our Online Control Panel was pre–installed for each dedicated server. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can perform. Most of the help articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the Online Control Panel.