Client Support Channels
A 1–Hour Ticket Response Time Guarantee
We offer a 1–hour response warranty for any trouble ticket or e–mail that you submit to our customer support staff. We will speedily respond to all the general inquiries and forward right away the case to our administrators in case any further assistance is required. If you take advantage of the Managed Services package, we will execute any of the included server administration tasks at a time that has been discussed with you earlier.
A Premium Customer Service
- We will be at your disposal 24x7x365 to respond to any queries that you may have connected with our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need help tackling server management tasks, have a glance at our Managed Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus installation and troubleshooting services.
A User–Friendly Help Area
We have equipped our Site Control Panel with an in–depth knowledgebase, which offers extensive explanations of its features and functions. Additionally, we have made detailed video tutorials that will further disclose to you how to perform a particular action or troubleshoot a typically experienced problem. All the instructional articles and the tutorial video clips are readily reachable from each section of the Site Control Panel through the Help and Videos buttons located in the upper right corner.