Customer Support Channels
A 1–hour Response Guarantee
Delivering excellent support prompt is our top priority, so that we support each cloud hosting plan with a one hour ticket reaction guarantee. When you post a ticket or send us an e–mail, our customer tech support team will do their best to provide the most acceptable solution to your situation and to supply you with assistance promptly.
A Top–quality Support Service
Our tech support service is offered by a crew of trained professionals who’re able to answer your issue in a timely manner. You’re able to contact the tech support crew by launching a help and support ticket from your Online Control Panel or by posting us an e–mail. On business days, you may as well call us on the phone or take advantage of the live chat option.
An Intuitive Help Section
The Control Panel gives you a detailed know–how base that is incorporated into all parts. In each area, you will find a Help control key that will load for you a list of step–by–step guides on how to make use of a selected feature or perform a certain action. Additionally, we have produced educational online videos so as to get a better idea of the Control Panel’s interface.