Although this is not the mainfactor for you to distinguish a reliable hosting company from a bad one and a reseller from a real supplier, being able to call and talk to a live person is an indicator that you are not working with a one-person service provider and that you can reach somebody if you're looking for assistance. The phone support for hosting services may range from general to professional, which means that the problems that can be resolved through a call differ based on the specific supplier. In most cases, these matters are more basic and feature billing or 1st level technical issues as more difficult problems generally require a support ticket where both you and the system administrators can track what is going on with a specific issue. Still, the option to phone call your supplier will save you a lot of time and efforts for the countless tiny problems which will eventually appear at the time you manage your web hosting account.

Phone Support in Hosting

In case you decide to acquire one of our Linux hosting service, you'll be able to get in touch with our customer support crew over the phone for 14 hours per day. We will help you select the proper plan for your websites since we believe that it's better to discuss such matters with a live person. If you already have an account, we can help you with your sales/billing questions and general issues, even with some technical problems which do not involve a lot of time or escalation to a system administrator as it will be more convenient to open a ticket for time-consuming issues and have the communication in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you're able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you when you have any queries about the semi-dedicated server packages that we supply. Whether you would like to know more about our packages, you have a billing issue or some general issue, you can call us. Although some more complicated issues could require a ticket in order to give time to our tech support crew to analyze, we can assist you with various technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in another country, we also have a global number where you're able to get in touch with us.