One-Hour Response Guarantee in Hosting
Our Linux hosting service come bundled with a 1-hour response time guarantee, so irrespective of what enquiry or complication you may have, we’ll always be there to assist you. As a matter of fact, it rarely takes more than half an hour to get a problem fixed or an enquiry answered, and this is valid for both technical and sales matters. Our tech support team representatives will be at your disposal 24-7, even on legal holidays and weekends, which goes to say that you’ll obtain immediate assistance at all times. We understand how expensive time can be, so by the time we respond to your support ticket or e-mail, we’ll have probed into the issue and, in case we haven’t resolved it, we will provide you with more details about what you have to do on your end, when the circumstances necessitate this. With our support services, you can be certain that there will be someone to lend you a hand instantly, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
As we know exactly how essential it is to get prompt support, we guarantee that you will never have to wait for more than 60 minutes to receive a reply to any ticket that you submit from your semi-dedicated server Control Panel. As it is, you will rarely have to wait around for more than 20-30 minutes and this is valid for any inquiry irrespective of its nature – billing, general or technical. Additionally, our tech and client support staff is working 24 hours a day, which means that even if you submit a ticket during legal holidays, you will always receive a lightning-fast response, which will include the answer to an inquiry, the solution to a complication or the information necessary to solve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever have to spend a day hanging around awaiting an answer like you would with other companies.