A live chat is one of the several ways of communication supplied by some web hosting providers as a part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or technical assistance. This way of communication is faster than a support ticket and it'll make it less likely to misspell or misunderstand a word as compared to a call with a representative. Furthermore, when the problem that you have requires some time to be reviewed and taken care of, you are able to do something else at the same time instead of just waiting, as you'd have to do if you call. You can also employ a live chat support service without spending a dime provided that you have Internet access even if your hosting provider is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Hosting

As a part of the support services that we offer for our Linux hosting service, we've live chat support that is online twenty-four seven, even on holidays. You're able to contact us no matter if you already own an account or not, because we will help you with pretty much anything, ranging from giving you basic info on our services in case you aren't our client yet and you're thinking about ordering one of our packages, to helping you with installing an email account in an e-mail client. Some problems are more complex and time-consuming, and you'll have to use the ticketing system that is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on holidays and weekends. It's the best way to find out more information about our semi-dedicated hosting service if you don't have an account yet or to get some issue resolved in case you are a client and our customer care agents will help you right away no matter what time of the day you join the chat. If you wonder which plan is more appropriate for your sites, if you need advice whether you should acquire a specific upgrade and how to order it or if you've got troubles setting up an email account on your computer, you're able to contact us and we will provide you with the necessary details very quickly. Our live chat is available even after our telephone lines are off for the day, so if you have an account here, you can rest assured that you will always enjoy prompt assistance with any question or trouble that shows up.