In case you have ordered a web hosting plan and you have some questions about a concrete function/feature, or in case you’ve encountered some complication and you require assistance, you should be able to touch base with the respective customer support staff. All hosting providers use a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, due to the fact that the best way to deal with a problem most often is to open a ticket. This type of communication renders the replies exchanged by both sides simple to follow and enables the tech support team representatives to escalate the problem in case, for example, an admin should step in. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you must have no less than 2 separate accounts to touch base with the client support staff and to actually administer the hosting space. Non-stop switching between the accounts can be a drag, not to mention the fact that it requires a long period of time for most hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Hosting

With a hosting from us, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst you are browsing your website files or updating various account settings. The ticketing system is being monitored 24-7-365 by our client support team and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to get help. In contrast to certain web hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for info with regard to any technical or billing problem. In addition, you can see a number of informative articles, which will help you solve the most commonly faced complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you want to touch base with our support team representatives, you will be able to post a ticket directly from your Hepsia hosting Control Panel instead of using a totally different technical support platform as you will have to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without any effort and to search through older tickets using an intelligent search box. Plus, you will be able to take a look at the relevant knowledgebase articles that our system will present to you on the basis of the category that you pick for your new ticket. You can carry out all of the above-mentioned procedures without logging out of your Control Panel at any time, which implies that in case you encounter any difficulty or have an inquiry, you can touch base with our technicians and resolve the given problem in less than 60 minutes using one platform.