24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance right away, so our hosting services include 24/7 technical support and various means of contact. If you do not have an account yet, you can give us a call or use our live chat and talk to a live representative, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up getting a service which you can't use. In case you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it requires further analysis. In contrast to the vast majority of suppliers on the market, we respond to all the tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to get well-timed support, especially when your site is not working effectively for whatever reason. Our semi-dedicated hosting service include 24/7 customer and technical support, therefore if anything comes up, you're able to use various ways to contact us - phone line with multiple local numbers globally, live chat, emails and tickets. The first two methods are for pre-sales, billing and common issues, so in case you don't have an account yet, for example, you are able to receive additional info about our solutions, or we can help you with less difficult tech problems. The second two options are for solely tech matters or anything that is more time-consuming because it is easier to follow the correspondence between you and our tech support team. The warranted max response time for them is just one hour, the typical one - 15-20 minutes, so you will not need to wait for an entire day to get support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers, you will not need to wait for more than an hour so as to receive help for any type of situation that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open via your billing Control Panel or emails that you send to our technical support team. We have local telephone numbers in a number of countries around the world and a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the different ways of communication, so regardless what your question or issue is, there will always be someone to help you in a timely manner. If you need help with third-party software, that you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will benefit from timely support when you acquire a dedicated server from our company. Our customer and technical support crews are available 24/7/365, as a result when you open a ticket through your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the better option when the issue involved requires longer time to be solved or if it has to be given to our admins, as it is a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to phone us or talk to a live agent via our chat service. If you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.