A 99.9% Server Uptime
The principal advantage of creating your very own cloud hosting platform is that you do not need to worry about compatibility issues – you configure a particular set of software apps in such a way as to be compatible with a given set of hardware elements. The outcome is something far more stable and reliable, because there are much less possible chances of failure. We have built our cloud hosting system using time–tested hardware components plus a seriously customized version of Security–Enhanced Linux in an attempt to create a very safe environment for your websites.
This is why, with each of our cloud hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on topflight hardware delivered by Juniper. On top of that, on each single router, we have set up a firewall with an intricate algorithm so as to filter out all questionable requests.
This way, in all our data centers – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done everything to reduce all potential risks with our cloud hosting packages and although our company offers top–notch tech support, there are times when the client is just not pleased with what we offer. Or he needs to move to a more robust web hosting solution, such as a VPS server or even a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not completely happy, we will give you your money back.
24/7 Technical Support
If you own a hosting firm, your support engineers are of prime importance. That’s why we’ve mindfully gathered a very experienced team of customer service technicians, each with several years of training behind his back. With their help, we offer 24x7 support with each of our hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All technical support requests are answered in less than one hour and our average response time is well under 20 minutes!