The availability of the customer and technical support that a cloud hosting company offers can tell you a lot about the services they offer too. When you're allowed to use just e-mails or tickets, you have most likely come across some reseller and not the actual web hosting provider. If this is the case, you may have to wait for a few days so as to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true hosting company for additional assistance. If the provider provides you with various means of communication with short response time which are available at any time, they're almost certainly the top provider, not just a reseller. So you'll benefit from timely assistance and quality support as they'll have immediate access to the servers where your account is. Whatever the trouble - sales or technical, it's always much better to be able to get hold of your hosting company directly by using your favourite way of communication.
24/7 Customer Support in Cloud Hosting
All our cloud hosting
come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting services well before you make an order or you're an existing client and you have any kind of question or a difficulty, you'll be able to contact us anytime, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical matters or any issues which need additional time to investigate and resolve. Unlike a number of other web hosting suppliers, our trouble tickets come with a guaranteed max response time of only one hour, therefore no matter what your issue is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get prompt support, particularly if your site is not functioning effectively for some reason. All our semi-dedicated servers
feature 24/7 customer and technical support, so if anything comes up, you will be able to use various methods to contact us - phone line with several local numbers internationally, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and general matters, so in case you do not have an account yet, for instance, you're able to receive more information regarding our services, or we can help you with uncomplicated tech matters. The second two options are for strictly technical matters or everything which is more time-consuming as it is much easier to follow the communication between you and our tech support team. The guaranteed max answer time for them is only an hour, the actual one - 15-20 min, therefore you will not need to wait for an entire day in order to get assistance as you may have to do with various other service providers.
24/7 Customer Support in VPS Servers
When you use our VPS servers
, you will not ever have to wait for more than one hour to get support for any problem that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets that you open through your billing Control Panel or emails that you send to our technical support team. In addition, we have local telephone numbers in a couple of countries around the globe plus a live chat service where we can assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 via the different ways of communication, so regardless what your question or problem is, there is always someone to help you quickly. When you need assistance with third-party software, that you cannot deploy or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will receive quick support when you acquire a dedicated server
through our company. Our customer and technical support teams are online 24/7/365, as a result if you open a support ticket via your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter involved requires longer time to be resolved or if it needs to be forwarded to our administrators, because it is a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live agent using our chat service. If you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 as well.