If you've ever had a hosting account before or you've dealt with any other online service, you're probably well aware from your own experience that for some things it's better to talk to a live person over the phone than to exchange tickets or email messages. If you want to find out more about a particular service before you decide to order it or if something small-scale has to be made, for example, it will be far easier and a lot faster to do it in real time. If you're able to speak with representatives by phone, it's very likely that you're working with an actual web hosting supplier, not just a reseller. The level of support that you can get over the phone varies between different companies - from very general matters to expert technical support. Typically the majority of providers will offer you pre-sales assistance and 1st level phone support, while more complex tech issues are resolved via e-mail and / or tickets.
Phone Support in Hosting
As we have live phone support 14 hours per day, you will be able to get in touch with us and talk with our customer support agents to get more info about any of the hosting that we supply and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have telephone numbers on as many as 3 different continents so that you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you will be able to phone us about general and billing issues, or even about some tech ones. In case the trouble is strictly technical or it requires longer time to investigate, you should use our ticketing system, which will allow both you and our technical support crew to monitor the info given by each side.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we offer include real-time phone support for 14 hours every day. In case you're unsure which package is appropriate for your web sites, you would like to learn more about the plan's specifications or you're looking for any other type of info on our solutions, you have the option to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our support agents will help you. In case you currently have an account, you are able to get in touch with us about general and sales matters, although we are often able to help with a multitude of tech issues as well. For strictly tech difficulties you will have to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the better option if your problem needs extra time to be dealt with or it needs to be escalated to our system administrators.