You can find lots of cloud hosting providers available, however the majority of them are resellers that have minimal resources, particularly in terms of support. One way to distinguish them is the option to contact the company over the phone. The type of support that you will get through this channel of communication varies depending on the supplier - some provide you with experienced telephone support, others offer general and customer support only as some matters are more time-consuming and it would be far easier to be resolved via a ticket, particularly if the situation needs to be escalated. However, it is good to know that you could always contact your hosting supplier since there're numerous small-scale problems that can be resolved without difficulty and in a very timely manner with a phone call, not mentioning that you're able to get additional information regarding the services even before you become a client.
Phone Support in Cloud Hosting
All our cloud hosting
packages come with telephone support 14 hrs per day even on public holidays, therefore if you do not have an account yet, you will be able to call us and find out more about our services or whether we will meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you can contact the number which is closer to you. If you are an existing customer, we will assist you in a timely manner with any general and billing matters and with a number of technical issues so as to save you time and efforts - we acknowledge the fact that in some cases it's easier to speak with a live person so as to get things done immediately. Of course, some issues simply cannot be taken care of over the phone, so if this is the case you're able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs per day as a part of the support services for each and every semi-dedicated server
plan that we provide. Considering the fact that some issues are more complex and time-consuming, you will have to open a support ticket if you come across such a problem, still for all the general, billing or small-scale tech issues you can always phone us and we will assist you quickly so as to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you're able to receive any other general info on our semi-dedicated solutions. We have local numbers in the United States, Great Britain and Australia along with an international number, which means that you can call the one which is closer to your location.