If you ever have any queries relating to your web hosting package or you encounter a problem with your websites, you’ll need to contact the respective web hosting provider’s help desk support team. It may not make any difference how fast they’ll answer if you’ve got a general inquiry, but a problem such as an ill-implemented web application update, for example, may lead to your website becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the website will be inoperative. If you offer services or goods online, any outage will undesirably affect your site and you can lose current or potential clients. A lot of hosting providers, chiefly resellers, reply to e-mails and tickets within 24 hours, but in the Internet space that is much too long, as visitors will scarcely ever return to a site that is not working properly for an extended span of time.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any customer support ticket that you post or any e-mail that you send is just sixty minutes, even in case you contact us during weekends and official holidays. Whatever the nature of your question or issue might be, we’ll lend a hand instantaneously and will provide you with the required information to troubleshoot any problem with your websites. The real response time typically does not exceed fifteen-twenty minutes, so you can just forget about waiting around for hours to get a problem resolved or what is even worse than that – waiting around a whole day only to obtain a reply that more info is necessary while nothing’s fixed. We will assist you in a well-timed manner since we realize just how priceless time can be in the dynamic online space. The sixty-minute reply guarantee is valid for any billing or technical inquiry that you may have connected to our hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we know exactly how vital it is to receive well-timed support, we promise that you won’t ever have to wait around for more than an hour to get a reply to any trouble ticket that you open from your semi-dedicated server CP. As it is, you will seldom have to wait around for more than twenty-thirty minutes and this is valid for any issue irrespective of its nature – general, technical or billing. Also, our technical and client support team will be at your disposal around the clock, which goes to say that even if you submit a ticket during national holidays, you’ll invariably receive an immediate reply, which will include the answer to an inquiry, the solution to a predicament or the info necessary to sort out an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to waste an entire day hanging around awaiting an answer like you would with other hosting companies.