If you’re a website owner, a problem may always appear and it doesn’t necessarily need to be connected to the web hosting service itself. For instance, something might go wrong when you bring a web application up to date or some critical data may be modified or deleted by accident. Regardless of what the nature of the problem is, you’ll need to contact the respective client care team and ask them to retrieve a backup or to assist you in solving the problem that you’re encountering. How promptly they’ll do that will determine the interval of time that your sites will be unreachable. For particular websites such as community sites or e-shops, a repeated downtime interval often equals losing clients and money. With this in mind, it is of principal importance that you use the services of a web hosting company that provides not only a very good tech support service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
In case you are using one of our cloud hosting and you’ve got a question or stumble upon a certain complication, you can get in touch with us 24-7-365 by submitting a client support ticket or by sending an e-mail and we’ll make certain that you receive an answer within the hour. In case the issue can be sorted out, we’ll do it before we get back to you, while in case there’s something that you have to do on your end, we will supply you with all the required info – what possible solutions to try, what settings to check, etc. Usually, you’ll obtain an answer within maximum 30 minutes, which suggests that waiting for hours and hours on end or even for more than a day to receive help is something unthinkable. Our one-hour reply guarantee applies to any query that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a technical support ticket via your hosting Control Panel or write an email related to your semi-dedicated server, you will obtain an answer within maximum sixty minutes. You can get in touch with us at any time with regards to technical, general or billing issues and since we are working 24-7-365, you will always receive help in a well-timed fashion. Based on the particular issue or question, we will supply you with more information, resolve the problem if it’s been caused by something that is within our reach or tell you what steps to take if you need to modify some setting for a web-based app that we do not have access to. You can just forget about waiting for a day for each and every reply. As it is, in the majority of cases we reply to emails and tickets within no more than 20 to 25 minutes.