A live chat is a real-time way of communication between a hosting company's support crew and its clients. It's an efficient method to get some info about the web hosting services or get some problem resolved because you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of errors when you exchange info such as usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you're able to do something else while the agent investigates the issue involved. In addition, you'll be able to become a part of a live chat room from any computer that's connected to the web, avoiding the telephone rates that you'll have to pay in case you are calling to a different country.
Live Chat Support in Hosting
Along with the telephone and ticket support, we supply live chat support too. You are able to contact us every day, which includes holidays and weekends, and we will give you more info about the hosting that we provide if you are not a customer yet, or about general and billing questions if you already have a user profile. Though for strictly technical issues you need to open a trouble ticket to our tech support team, because such issues will need more time to be dealt with, you can still get in touch with us on our live chat for some technical details. For example, we will assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all our semi-dedicated service, you're able to get the replies for any questions you have or get a lot of issues resolved rapidly. The chat service is online each and every day, thus you are able to speak with an agent even on holidays and weekends. If you're not sure which package would be better for your sites or if our outstanding cloud hosting platform matches some system requirements, you can join the live chat prior to purchasing anything. In case you are an active customer, you're able to obtain more details about account settings, billing issues along with a variety of common tech problems you may experience, for example when you are unable to install an e-mail account in a client on your personal computer. The live chat can save you considerable time regardless where you are or when you contact us.