A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is an efficient method to receive some information about the hosting services or have some problem resolved as you are speaking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time since the communication is live plus the fact that you do not have to stay on the chat constantly - you'll be able to do something else while the representative investigates the issue in question. Also, you're able to be a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone costs that you will have to pay in case you're calling to another country.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all cloud hosting that we offer and we're able to support you with almost everything live. In case you don't have an account with us yet, we are able to give you more information about the packages to help you to select the most appropriate plan. In case you are a current customer, we're able to assist you with any billing or general issue as well as with a number of common tech matters, for instance an email address setup in a desktop email client. If you cannot phone us for some reason or you're in a country where we do not have a local phone number, the live chat will be the best way to get in touch with us. Needless to say, some situations require additional time to analyze and test, therefore you'll need to open a ticket to our technicians, however, we will save your time and assist you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we provide with all our semi-dedicated servers, you will be able to find the answers for any questions you may have or have various problems dealt with right away. Our chat service is available every day, so you can contact a representative even on holidays and weekends. In case you are unsure which package is better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you may join the live chat prior to purchasing anything. In case you're a current customer, you are able to receive more information about account settings, billing issues as well as a variety of common technical troubles you may experience, let's say if you can't set up an e-mail account in a client on your computer. The live chat can save you lots of time regardless where you are or when you get in touch with us.