There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will always find no matter which company you select is a trouble ticket system. It is the easiest method of communication for a variety of reasons. In case no client care staff member is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. Moreover, you can copy ‘n’ paste extensive pieces of information without worrying about printing errors, and in case a specific problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always see the comments provided by the other one. The drawback of using tickets to contact your hosting provider is that they are typically separate from the hosting platform, which implies that if you have to provide info or to follow directions, you will have to use no less than two different systems and this number may increase if you want to administer a couple of domains. Moreover, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Hosting
Our hosting come with an integrated trouble ticket system, which is an integral part of our in-house created Hepsia Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything related to the web hosting service itself in the same location – payments, website files, e-mails, support tickets, etc., avoiding the necessity to sign in and out of different admin interfaces. If you have any pre-sales or technical questions or any problems, you can send a ticket with just a couple of mouse clicks without ever signing out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a number of informational articles, which will supply you with more information and which may help you fix any particular issue before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated service, so you will not need a separate platform to touch base with our help desk staff – you can do this on the spot as soon as you experience a predicament. Submitting a new ticket takes a couple of clicks and finding an older one is just as easy. Using our intelligent search option, you can quickly track down any ticket that you’ve already submitted. You can submit a ticket at any particular moment as our customer service staff representatives are working day and night and respond in less than one hour, although it seldom takes this much to receive a reply. With Hepsia, you’ll have everything in a single place and you can just forget about the need to use 2 or more platforms to troubleshoot a simple issue.