There are different ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a trouble ticket system. It’s the least complicated form of correspondence for several reasons. In case no client support team member is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. You can also copy/paste large pieces of information without worrying about typos, and if a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the information will be in one location, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to contact your hosting provider is that they’re often separate from the hosting platform, which goes to say that if you need to provide information or to adhere to directions, you will have to use at least two different systems and this number can rise if you desire to administer multiple domains. Plus, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with many other hosting companies, the support ticket system that we use with our cloud hosting is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to memorize several log-in names and passwords, since you will be able to manage your tickets and the hosting account itself from one single location. So, if you’ve got an inquiry or experience a predicament, you can touch base with our help desk team representatives immediately. Our ticketing system comes with a clever search mechanism. This suggests that even in case you’ve submitted many tickets through the years, you’ll be able to track down the one that you want without efforts. Furthermore, you can read knowledge base guides to solving commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything connected with your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have a question or chance upon a predicament, you can touch base with our customer care staff right away without the need to go to another admin console. You can search through your web files or check various account settings whilst opening a new ticket or reading the response to an old one. If you have a ton of tickets and you would like to find a given one, you can resort to the smart search functionality, which is available in the Help section. We will make sure you obtain an answer within the hour regardless of the essence of your query or issue.