There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will always find no matter which company you select is a trouble ticket system. It is the easiest method of communication for a variety of reasons. In case no client care staff member is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. Moreover, you can copy ‘n’ paste extensive pieces of information without worrying about printing errors, and in case a specific problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always see the comments provided by the other one. The drawback of using tickets to contact your hosting provider is that they are typically separate from the hosting platform, which implies that if you have to provide info or to follow directions, you will have to use no less than two different systems and this number may increase if you want to administer a couple of domains. Moreover, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.
