The presence of the customer and tech support that a hosting company provides can tell you a lot for the services which they supply as well. When you're allowed to use only e-mail messages or tickets, you have almost certainly found some reseller and not the actual website hosting provider. If this is the case, you will have to wait for several days so as to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the real web hosting company for additional help. When the supplier offers you different options for communication with short response time available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will get prompt assistance and quality support since they'll have immediate access to the servers where your account will be created. Regardless of the issue - sales or technical, it's always much better to communicate with your website hosting company directly by using your favourite method of communication.
24/7 Customer Support in Hosting
Our hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our web hosting solutions well before you make a purchase or you are a current customer and you have a question or a issue, you can contact us anytime, including weekends and holidays. We have multiple channels to contact us - a couple of phone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any matters that require more time to analyze and fix. Unlike a number of other web hosting service providers, our trouble tickets feature a guaranteed maximum response time of only one hour, which means that no matter what your issue is, it will be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated service that we provide feature 24/7 customer and tech support, which means that no matter what issue you have, you're able to contact us and we will assist you in a timely manner. The guaranteed response time for every email or support ticket that you open from your Hepsia hosting Control Panel is just one hour; the actual response time hardly ever exceeds twenty minutes. We also offer phone support with a couple of local numbers globally plus a live chat, which means that you are able to get in touch with us and receive more information about our solutions even if you do not have an account yet. We are able to assist you with nearly any question or a difficulty you have - payment methods, plan features, e-mail configuration, website hosting account settings, and so on. If you employ our services, you will never encounter a scenario where you have to wait for a couple of days to get a problem resolved like you may need to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from our company, you can get in touch with us 24/7 for any server-related issue or forvarious difficulties or questions associated with the pre-installed software the server comes equipped with. If you haven't purchased your VPS server plan yet, you'll be able to find out a lot more about our services by giving us a phone call or by using our live chat service. For more technical issues, you can send an e-mail or open a ticket through your billing Control Panel and you will receive assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The actual response time usually doesn't extend past thirty minutes. If you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins will assist you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide include 24/7 support through different methods of communication and with a 1-hour max answer time warranty. When you want to learn more about the packages or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have globally or you can use our live chat support and speak to a live representative. For solely technical difficulties which require the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to keep track of a specific problem. The response time for them rarely exceeds 30 mins, so that you can forget about having to wait for a full day in order to receive help. The support service is available for all server-related matters, which includes the pre-installed software. If you want support for third-party applications, you can consider ordering the Managed Services upgrade that we offer for all of the plans.