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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will show up. It comprises comprehensive information about all the operations that you can carry out on the page in question. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide collection of instructional videos demonstrating how to work with our hosting Control Panel. They're made for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you searching for, take a look at our extensive FAQ section, which comprises questions asked by real users and offers real solutions. We periodically update our FAQ database with new articles so as to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, we have a excellent team of technical support engineers available 24-7 and ready to help you with any problem. Each support ticket you send will be responded to within 1 hour (the average support ticket response time being just twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 264784

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com